Terms and Conditions for Man with Van Queens Park Services
These Terms and Conditions set out the basis on which Man with Van Queens Park provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing our team to commence work.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business booking or receiving services from Man with Van Queens Park.
Services means any removal, transport, loading, unloading, packing, furniture moving, or related service provided by Man with Van Queens Park.
Vehicle means any van or other vehicle used by us to provide the Services.
Goods means the items, belongings, furniture, equipment or materials that you ask us to move, handle, pack, transport, or store.
Contract means the agreement between you and Man with Van Queens Park for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van removal services, including collection, transportation and delivery of Goods, as well as related loading and unloading work. Services may be provided locally and across the wider surrounding area, subject to availability and any agreed travel charges.
The specific Services, date, time, estimated duration, number of staff, and any special requirements will be confirmed at the time of booking or in our booking confirmation. Any Services requested on the day that are outside the original scope may be chargeable at our applicable rates and subject to our agreement and availability.
3. Booking Process
3.1 You may request a quote and make a booking by contacting us and providing full and accurate details of your requirements, including collection and delivery addresses, property access details, type and quantity of Goods, any heavy or fragile items, and any time restrictions.
3.2 Any quote we provide is based on the information you supply. If that information is incomplete or inaccurate, or if the situation at the collection or delivery address is materially different from what was described, we reserve the right to adjust the price, apply additional charges, or, in extreme circumstances, decline to carry out some or all of the Services.
3.3 A booking is only confirmed when we expressly accept it and you agree to the quoted price, date and time. We may, at our discretion, require a deposit or advance payment to secure the booking.
3.4 You are responsible for ensuring that your contact details, addresses, dates and any access information are correct. We will not be liable for delays or additional costs arising from incorrect, missing or misleading information.
4. Price and Payment Terms
4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as communicated to you at the time of booking. Our charges may take into account factors such as distance, access, number of staff, the nature of the Goods and any anticipated waiting time.
4.2 Unless otherwise stated, prices are exclusive of congestion charges, tolls, parking fees, ferry fees, storage charges, packing materials, and any additional disposal or handling charges. These will be payable by you where applicable.
4.3 Payment terms will be confirmed when you book. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move, or in advance for certain bookings. We may refuse to unload Goods or complete delivery until payment is received in full.
4.4 Where we agree to accept a deposit or part payment, the balance must be paid in accordance with the agreed terms. Failure to pay on time may result in cancellation of the booking or withholding of Goods until payment is made.
4.5 If payment is not made when due, we may charge reasonable interest and administrative costs for late payment, and we may retain a lien over any Goods in our possession until full payment is received.
5. Cancellations and Amendments
5.1 You may cancel or amend your booking by giving us as much notice as possible. All cancellations and changes are subject to the provisions of this clause.
5.2 If you cancel more than 48 hours before the scheduled start time, we will usually not charge a cancellation fee, although any non-refundable costs already incurred by us may be payable.
5.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to charge a reasonable cancellation fee to cover our loss of business and any costs incurred. This may be up to a percentage of the quoted price.
5.4 If you cancel on the day of the move, or if our team attends the agreed address and is unable to carry out the Services due to your fault or circumstances within your control, we may charge up to the full quoted price.
5.5 We will make reasonable efforts to accommodate reasonable changes to date, time or scope, subject to availability. Changes may result in a revised quote or additional charges.
5.6 In rare cases, we may need to cancel or reschedule a booking due to events beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness or safety concerns. In such cases, we will notify you as soon as possible and offer an alternative date or a refund of any pre-paid amounts, but we will not be liable for any indirect or consequential losses.
6. Customer Responsibilities
6.1 You must ensure that the premises at both collection and delivery addresses are accessible, safe and suitable for our team and Vehicle. This includes arranging sufficient parking space, any necessary permits, and clear access routes for carrying Goods.
6.2 You are responsible for packing and securing your Goods unless we have agreed to provide packing services. All boxes and containers must be properly sealed and able to bear their own weight when stacked.
6.3 You must clearly identify any fragile, high value or special-care items and give us written notice of any Goods of particular value or sensitivity before the Services begin.
6.4 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to supervise, give instructions, and confirm that the Services have been completed as agreed.
6.5 You must not ask our staff to carry out any illegal or unsafe activity, or to transport any prohibited or hazardous items. We reserve the right to refuse to move items that in our reasonable opinion are unsafe, illegal, inadequately packed, or likely to cause damage.
7. Excluded and Prohibited Items
7.1 Unless expressly agreed in writing, we do not move or store: cash, jewellery, watches, precious metals, securities, important documents, antiques of high value, fine art, collections, live animals, plants requiring special conditions, perishable goods, explosives, flammable or hazardous substances, weapons, or any items whose possession or transportation is restricted by law.
7.2 If such items are included in your Goods without our prior written agreement, we will have no liability for any loss, damage or deterioration in relation to them, however caused.
8. Waste and Disposal Regulations
8.1 Man with Van Queens Park operates in accordance with relevant waste and environmental regulations. We are not a general rubbish clearance service and will not remove household waste, builders waste, hazardous materials or fly-tipped items unless this has been specifically agreed and arranged in compliance with applicable rules.
8.2 Where we agree to remove items for disposal, we will only transport them to authorised facilities or recycling centres. Additional charges may apply for disposal or recycling services, loading time, and any associated fees.
8.3 You warrant that any items you ask us to dispose of are your property or that you have full authority to arrange their disposal. You agree to indemnify us against any claim arising from the removal or disposal of such items.
8.4 We will not remove or transport hazardous or controlled waste, including but not limited to asbestos, chemicals, solvents, fuel, paint cans containing liquid, medical waste, gas cylinders, or any materials classified as hazardous without specific written agreement and suitable arrangements.
9. Liability for Loss or Damage
9.1 We will exercise reasonable skill and care in providing the Services. However, our liability is subject to the limitations and exclusions set out in these Terms and Conditions.
9.2 We will not be liable for loss or damage to Goods unless it is caused by our negligence or breach of contract. We are not responsible for loss or damage arising from inherent defects, pre-existing damage, insufficient packing carried out by you, or from circumstances outside our reasonable control.
9.3 Our liability for loss of or damage to Goods, where we are at fault, will not exceed a reasonable estimate of their current market value at the time of loss, subject to any specific limits that we notify to you or that are agreed in writing.
9.4 We will have no liability for any purely economic loss, loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss arising from or in connection with the Services.
9.5 We will not be responsible for damage to items that are inherently fragile or difficult to move safely, including but not limited to items with loose or weak joints, flat pack furniture not designed to be moved assembled, or unprotected glass, unless we have agreed specific measures with you in advance.
9.6 You must inspect the Goods and premises as soon as reasonably possible after completion of the Services. Any claim for loss or damage that is apparent on delivery must be notified to us in writing within a reasonable time, and in any event no later than seven days after completion. For loss or damage that is not reasonably discoverable at the time of delivery, you must notify us within a reasonable time after you become aware of it.
10. Delays and Waiting Time
10.1 We will make reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates. We are not responsible for delays caused by traffic conditions, road closures, severe weather, vehicle breakdown, or other events beyond our reasonable control.
10.2 Waiting time caused by circumstances within your control, such as delays in gaining access, keys not being available, or incomplete packing, may be charged at our applicable hourly rate, subject to any minimum charges agreed.
11. Insurance
11.1 We will maintain appropriate public liability and, where applicable, goods in transit insurance to support the Services we provide.
11.2 You are responsible for checking whether the level of cover we hold is adequate for your needs. You may wish to arrange additional insurance cover for valuable or fragile Goods, or for any risks not covered by our policies or these Terms and Conditions.
12. Health and Safety
12.1 Our staff are instructed to work in a manner that protects their health and safety and that of others. If, in the reasonable opinion of our team, any activity would be unsafe or likely to cause damage to Goods or property, they may refuse to carry out that activity.
12.2 We will not be responsible for damage to floors, carpets, walls or staircases if protective coverings or reasonable measures are refused or not made available by you.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our team on the day so that we have the opportunity to address the problem immediately where possible.
13.2 If the issue is not resolved, you should set out your complaint in writing as soon as reasonably practicable, giving full details of the booking, the issue and any loss or damage claimed. We will review your complaint and respond within a reasonable timeframe.
14. Data Protection and Privacy
14.1 We will use your personal information only to manage your booking, provide the Services, take payment, and communicate with you about our services. We may keep records of bookings and communications for administrative and legal purposes.
14.2 We will take reasonable steps to protect your personal information and will not share it with third parties except where necessary to provide the Services, to comply with legal obligations, or where required by law enforcement or regulatory authorities.
15. Force Majeure
15.1 We will not be liable for any delay or failure to perform the Services due to events beyond our reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil unrest, strikes, lockouts, epidemics, transport disruptions, or failure of utilities.
15.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will take reasonable steps to minimise disruption. Where the Services cannot be provided at all, any pre-paid amounts for unused Services will be refunded.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether of a contractual or non-contractual nature.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
17.3 These Terms and Conditions, together with any written quote or confirmation provided by us, constitute the entire agreement between you and Man with Van Queens Park in relation to the Services and supersede any prior discussions, correspondence or understandings.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that Contract unless we agree otherwise in writing.
If you have any questions about these Terms and Conditions or require clarification before booking, you should contact us and obtain confirmation in writing of any specific arrangements or variations.
