Terms and Conditions for Man With Van Queenspark
These Terms and Conditions set out the basis on which Man With Van Queenspark provides moving, transportation, loading, unloading, and related van service solutions to customers. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. They are designed to create clarity, protect both parties, and explain what is included in the service, what is not included, and how each stage of the booking will be handled.
These terms apply to residential moves, item transport, student moves, furniture delivery, and other agreed light removal work carried out by the Queenspark man with a van service. The exact scope of work will depend on the booking details, the items to be moved, access conditions, and any special handling requirements disclosed before the service starts. Any additional work requested on the day may be accepted only at our discretion and may be subject to extra charges.
In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating as Man With Van Queenspark. References to ???you??� and ???your??� mean the customer, whether an individual, tenant, landlord, business, or authorised representative placing the booking. All bookings are subject to availability, operational safety, lawful use, and acceptance of the conditions below.
1. Booking Process
A booking is normally made by providing details of the collection and delivery addresses, the date and preferred time window, the items to be moved, access arrangements, and any special requirements. The customer must give accurate information at the time of enquiry so that the correct vehicle size, labour requirements, and timing can be arranged. If the details change after the booking is confirmed, we may revise the quotation, the schedule, or both.
Once a quote is accepted, the booking becomes provisional until we confirm the job in writing, by message, email, invoice, or other recorded communication. Confirmation may depend on receipt of a deposit, clear access information, or verification that the work is safe and lawful to carry out. A confirmed booking reserves time and resources for your move, so any changes should be reported as early as possible.
You are responsible for ensuring that parking, access, and property permissions are in place for both collection and delivery. This includes any loading bay access, building rules, lift reservations, permits, or time restrictions that may affect the van service in Queenspark. If access is delayed or unavailable, waiting time charges, rescheduling fees, or cancellation charges may apply. We may refuse to begin or continue work if the access conditions create a safety risk or an unreasonable operational delay.
2. Scope of Service
Our service generally includes loading items from the agreed location, transporting them in a suitable van, and unloading them at the destination specified in the booking. If agreed in advance, the service may also include basic dismantling, reassembly, or placement of items within the property. However, any service not expressly agreed before the job begins is excluded unless we choose to provide it on the day.
We do not guarantee that all items can be moved in one trip unless this has been specifically confirmed. The customer must inform us of any unusually heavy, fragile, valuable, awkward, or specialist items. Examples include pianos, antiques, glass units, large appliances, safes, and items requiring specialist lifting equipment. Where necessary, we may decline to move certain items if they are unsafe to handle, unsuitable for the vehicle, or not covered by the agreed service.
Unless expressly stated, the Man With Van Queenspark service does not include packing materials, full packing services, storage, disposal of unwanted goods, or specialist cleaning. Any work involving disconnection or reconnection of gas, electrics, plumbing, or fixed appliances is excluded unless legally permitted and specifically agreed in writing. We reserve the right to use reasonable discretion where an item may reasonably be considered unsafe, unmanageable, or unlawful to transport.
3. Payments and Charges
All charges will be based on the quotation provided, the final scope of work, and any additional time, labour, mileage, waiting, parking, or access issues encountered. Quotations may be given as fixed prices or as estimates. An estimate is not a final price where the job differs from the information originally supplied. If the work takes longer than expected because of inaccurate details, poor access, or extra items not disclosed in advance, the price may be adjusted accordingly.
Payment terms will be confirmed at the time of booking or invoicing. In many cases, payment is due on completion of the work, though deposits or advance payments may be requested for longer jobs, peak periods, or larger bookings. Accepted payment methods may vary and will be confirmed separately. If payment is not made by the due time, we may suspend future bookings, charge reasonable recovery costs where permitted, or take lawful action to recover the outstanding amount.
The customer is responsible for all costs arising from delays, parking penalties caused by missing information, failed access arrangements, or additional labour required due to inaccurate booking details. If the job is cancelled after work has started, the full amount for work completed plus any additional reasonable costs incurred will be payable. Any agreed discounts or promotional rates apply only to the specified booking and may be withdrawn if the booking changes materially.
4. Cancellations, Amendments, and Delays
You may request a cancellation or amendment by giving notice as early as possible. Because a moving slot reserves time and resources, cancellation charges may apply depending on how much notice is provided and whether work has already begun. If a booking is cancelled at short notice, after the team has been dispatched, or after arrival at the collection address, part or all of the agreed fee may still be charged to cover lost time and expenses.
If you need to change the date, time, or address, we will try to accommodate the request, but rescheduling is subject to availability. A change to the job may require a revised quotation, especially where the size, distance, labour, or complexity of the move is altered. Where we have already reserved equipment or staff specifically for your move, reasonable administration or rebooking charges may apply.
Queenspark man with a van arrivals may be affected by traffic, weather, road restrictions, or operational issues outside our control. While we will use reasonable efforts to attend on time, any arrival window is an estimate unless a strict timed service has been expressly agreed. We are not liable for minor delays caused by circumstances beyond our control. If a delay becomes significant, we will try to inform you and offer the best practical solution, which may include a revised arrival time or rescheduling.
5. Liability and Customer Responsibilities
We will take reasonable care when handling goods and operating the vehicle, but the customer remains responsible for ensuring that items are properly packed, labelled, and ready for transport unless we have agreed to pack them ourselves. Fragile items should be protected with suitable packaging. Items of high value should be declared in advance so that appropriate handling can be considered. You should also remove cash, jewellery, documents, keys, and other personal valuables before the move begins.
We are not responsible for loss or damage caused by inadequate packing, pre-existing defects, hidden faults, unsuitable lifting points, or instructions given by the customer that result in damage. Where an item is particularly valuable, rare, or irreplaceable, the customer should arrange suitable insurance cover in advance. Any claim for damage must be reported as soon as reasonably possible and in any event within a reasonable period after the service is completed, with supporting details provided on request.
Man With Van Queenspark shall not be liable for indirect or consequential losses, including loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Our total liability for any claim arising from the service will be limited to the amount paid or payable for the specific job giving rise to the claim, except in cases of death, personal injury, fraud, or other liability that cannot lawfully be limited or excluded.
6. Waste Regulations and Disposal
Our service may involve transport of unwanted items only where this has been agreed in advance and where the removal complies with applicable waste regulations. We will not knowingly transport, dump, or dispose of waste unlawfully. If you ask us to remove rubbish, bulky waste, or mixed waste, you must accurately describe the contents so that lawful handling can be arranged. Any waste service is separate from a standard moving service and may require different pricing and documentation.
The customer must not hand over hazardous, prohibited, or controlled materials unless we have specifically agreed to deal with them and are legally able to do so. This includes items such as chemicals, gas cylinders, asbestos, clinical waste, oils, paints, batteries, electrical waste, or other regulated materials. If such items are discovered without prior declaration, we may refuse to transport them, remove them from the load, or end the service if required for safety or compliance reasons.
Where items are designated for disposal, the customer confirms that they have the legal right to transfer them and that the disposal request does not breach tenancy, ownership, or environmental rules. We reserve the right to request separation of reusable goods from general waste. Any charge for disposal, transfer, recycling, or licensed handling will be made clear where applicable. The customer remains responsible for the lawful contents of the load and for ensuring that all waste-related instructions are accurate and complete.
7. Access, Safety, and Site Conditions
You must make sure that the premises are reasonably safe for loading and unloading. This includes clear pathways, safe parking where possible, and warning us of hazards such as steep stairs, narrow entrances, loose flooring, low ceilings, or restricted access. We may suspend or refuse work if conditions pose a risk to people, property, or the vehicle. If the move cannot proceed because of unsafe or unsuitable conditions, the customer may still be charged for time already spent and reasonable travel or attendance costs.
Children, pets, and other non-essential persons should be kept away from the working area to prevent accidents or delays. The customer is also responsible for ensuring that doors, gates, lifts, and building access points are available when needed. If keys, fobs, codes, or permissions are missing, the job may be delayed or the crew may be unable to complete the service. Any resulting waiting time or return visit may be chargeable.
Man With Van Queenspark may refuse to carry items that are excessively heavy, unstable, leaking, contaminated, or otherwise unsafe. We may also decline to lift items that require specialist equipment not included in the booking. Where we consider that a move would create unreasonable risk, our decision is final for safety reasons. In such cases, we will aim to explain the issue clearly and, where possible, offer an alternative arrangement if lawful and practical.
8. Force Majeure, Complaints, and Governing Law
We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, emergency services restrictions, fire, flooding, pandemics, or governmental action. If a force majeure event affects the booking, we may delay, rebook, or cancel the service without liability for losses arising from the event itself. In such circumstances, any charges already incurred for completed work may still remain payable.
If you have a concern about the service, you should raise it as soon as reasonably possible so that it can be reviewed promptly. We may ask for photos, a written description, or supporting information to help assess the issue. We will consider complaints in good faith and aim to reach a fair outcome where appropriate. However, no complaint process alters your legal rights or extends our liability beyond what is stated in these terms and required by law.
These terms and any dispute or claim arising from them shall be governed by and construed in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory rights that apply under consumer law. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. These terms form the complete agreement between you and the Queenspark man with a van service in relation to the job booked, unless varied in writing by both parties.